How can we help you?

Registering at Kitcat.es is super simple and will not take more than 2 minutes:

• Create an account before making an order: You can create an account without having made an order previously accessing the user icon that is located at the top of the screen. Once clicks, the page will appear to register your data and create your Kit Cat account.

• Create account during the purchase process: If you have never bought at Kit Cat before, during the purchase process the registration screen will appear. You should only fill out the form to continue with your purchase process.

*Do not confuse the Kit Cat account to make orders and control all your purchases with the Kit Cat Club . The Kit Cat Club is independent, and will serve as a channel to receive exclusive promotions.

These things happen, don't worry! 

If after trying you see that there is no way ... click on the link ‘I forgot my password’, Enter the email with which you set up your account and we will send you an email so you can reestablish your password.

If after a few minutes you see that you have not received any email, please check the unwanted mail or spam folder.

Access the "my account" section by clicking on the person's icon on the top right.

In "account details" you can see and edit your personal data as well as delivery addresses.

If you want to be up to date with all the news and promotions without having to worry, you can register at the Kit Cat Club. To do this, you just have access to the Kit Cat Club section. Fill in the form that you will find with all your data and automatically will be part of our community.

In addition, after the first record, You will receive a welcome email with a coupon of 10% discount for your first purchase which you can apply from your Kit Cat Purchase account.

The Kit Points are our way of thanking you for your confidence in Kit Cat.

Once registered in Kitcat.es you will activate the accountant automatically.

Every time you visit our page, you invest a friend or make a purchase You will gain points that you can exchange for a discount coupon of € 1.5, € 5, € 10 or 17% In your next orders.

Your Kit Points counter will be displayed at all times on the lower left side of the screen. You can click on it at any time for more information.

How to get Kit Points?

• Create an account and get 50 welcome points.
• Invite a friend and get 2,000 points.
• Visit the Cat Kit website and get 1 daily point.
• Accumulate points in each of your purchases.

Making an order at Kitcat.es is really easy:

• Navigate through the main menu by the different categories to see the wide variety of products.

• Select what you want to buy, the amount and add it to the purchase cart.

• Click on the basket that appears on your screen (at the top to the right) to go to your purchase cart and finalize your order.

• If you have a discount coupon, it is time to use it: write in the "promotional coupon" the code and, after giving "apply, you will see the discount reflected in the total amount.

• To finish the order you just have to accept the box of the 'Terms and Conditions' and click on 'Finish order'.

• If you don't have an account yet, it's time to create it. In case of having it, access your keys to choose the payment method and indicate the shipping address.

Once your purchase is finished you will receive a confirmation email with the detailed summary of your order.

Payments can be made by debit or credit card (Visa, Mastercard, Visa Electron, American Express, Master and Red Cards6000) and also through the service PayPal.

We take your security very seriously, so your data is always safe with us. All credit or debit card holders are subject to validation and authorization, both for us and by the card issuer, to maintain security and avoid fraud.

Payment with debit or credit card: In the case of paying with credit or debit card, the amounts will be loaded from the moment of sending the products.

PayPal: PayPal is an online payment service with a lot of reputation worldwide that guarantees a safe, easy and fast payment.

In kit cat we want it to be very easy for you to access the data of all your orders, which is why in section "my account" You will always find the information of all your orders as well as the state of these.

In addition, you will receive a confirmation email with the details of your order so that you can also consult the data of your purchase in your email.

To be able to apply the coupon, you first have to Create an account in Kit cat.

If you already have it, You have to have the session initiated, Access With your email and password.

Then add the products to the cart, apply the coupon and it should work properly.

Zone 1: Spain (Peninsula)

Shipping costs are free for orders greater than € 39. 

For orders below this amount, shipping costs will be borne by the client. Amount of shipping costs: free from € 39 of purchase. For purchases below this amount the price depends on the urgency, destination and its weight, before making the purchase we give the exact price of the shipment, this price will usually be € 4.99.

Zone 2: Portugal

Shipping costs are free for orders greater than € 39. 

For orders below this amount, shipping costs will be borne by the client. Amount of shipping costs: free from € 39 of purchase. For purchases below this amount, the price depends on the urgency, destination and its weight, before making the purchase we give the exact price of the shipment, this price will usually be € 5.99.

Zone 3: Spain (Balearic Islands)

Shipping costs are free for orders greater than € 49. 

For orders below this amount, shipping costs will be borne by the client. Amount of shipping costs: free from € 49 of purchase. For purchases below this amount, the price depends on the urgency, destination and its weight, before making the purchase we give the exact price of the shipment, this price will usually be at € 7.99.

We currently do not send to the Canary Islands, but we are working to be able to do them soon.

Zone 4: Austria, Belgium, Czech Republic, France, Germany, Hungary, Italy, Luxembourg, Netherlands, Poland and Ireland

Shipping costs are free for orders greater than € 69.

For orders below this amount, shipping costs will be borne by the client. The shipping price depends on the urgency, destination and its weight, the exact price of the shipment is calculated before the end of the purchase, this price will be approximately € 8.95.

Zone 5: Denmark, Finland, Sweden.

Shipping costs are free for orders greater than € 99.

For orders below this amount, shipping costs will be borne by the client. The shipping price depends on the urgency, destination and its weight, the exact price of the shipment is calculated before the end of the purchase, this price will be approximately € 14.95.

Zone 1: Spain (Peninsula)

Shipping costs are free for orders greater than € 39. For orders below this amount, shipping costs will be borne by the client. Amount of shipping costs: free from € 39 of purchase. For purchases below this amount the price depends on the urgency, destination and its weight, before making the purchase we give the exact price of the shipment, this price will usually be € 4.99.

Zone 2: Portugal

Shipping costs are free for orders greater than € 39. For orders below this amount, shipping costs will be borne by the client. Amount of shipping costs: free from € 39 of purchase. For purchases below this amount, the price depends on the urgency, destination and its weight, before making the purchase we give the exact price of the shipment, this price will usually be € 5.99.

Zone 3: Spain (Balearic Islands)

Shipping costs are free for orders greater than € 49. For orders below this amount, shipping costs will be borne by the client. Amount of shipping costs: free from € 49 of purchase. For purchases below this amount, the price depends on the urgency, destination and its weight, before making the purchase we give the exact price of the shipment, this price will usually be at € 7.99.

We currently do not send to the Canary Islands, but we are working to be able to do them soon.

Zone 4: Austria, Belgium, Czech Republic, France, Germany, Hungary, Italy, Luxembourg and Holland.

Shipping costs are free for orders greater than € 59.

For orders below this amount, shipping costs will be borne by the client. The shipping price depends on the urgency, destination and its weight, the exact price of the shipment is calculated before the end of the purchase, this price will be approximately € 8.95.

Zone 5: Denmark, Finland, Sweden.

Shipping costs are free for orders greater than € 99.

For orders below this amount, shipping costs will be borne by the client. The shipping price depends on the urgency, destination and its weight, the exact price of the shipment is calculated before the end of the purchase, this price will be approximately € 14.95.

If you make your order after 4:00 p.m. will be sent the day after your purchase.

The approximate traffic times are:

• Spain (Peninsula) and Portugal It is 24h - 48h Monday to Friday.
• Spain (Balearic Islands) It is 48h - 72h Monday to Friday.
• Germany, France e Italy It is 2-3 Work days.
• The rest of Europe It is between 3-7 Work days.

During the purchase process you must indicate the delivery address. 

We can also send you the order to work, to a trusted store or neighbor, provided you indicate it to us in the observations.

If you don't want your order to be delivered to a neighbor/commerce Close please indicate in observations so that transport has it in account.

Any modification in the delivery address It will have an additional cost of € 5+VAT. 

After finishing your purchase in Kit Cat, you will receive an email or SMS with an order monitoring link so you can control all its movements.

If you have not received it, do not forget to check your unwanted mailbox.

Yes. You must indicate the delivery address and indicate in 'observations' that it is a gift. 

To make a return contact with info@kitcat.com and will inform you of how to perform the return process. 

The Customer Service Department will contact you to solve the incidence within 24-72H labor.

 IMPORTANT: The deadline for processing returns is 30 days from the date on which your order was delivered.

If the product has arrived damaged or in poor condition, You must send us an email to info@kitcat.es, Attaching the photos of the damaged product and our customer service team will contact you to solve the incidence within 24-72H work.

Yes, our customer service schedule is from Monday to Friday from 9 a.m. to 7 p.m. 

To contact our customer service team you can send a message to info@kitcat.es and one of our advisors will contact you to help you in everything you need within 24-72h work.

Unlike other brands, Kit cat offers a 100% cereal free diet, without by -products and without artificial preservatives. In addition, our ingredients are 100% natural and in the case of wet food cans, the ingredients are presented in sheets, so you can see at all times what your cat is eating.

Cat Kit offers quality control and certificates that guarantee a premium quality product for your cat, offering your cat a balanced, nutritious and perfect diet for its development.

Unlike other brands, Kit CAT incorporates nutritional accessories such as bullfighting, vitamin E or prebiotics into its products. You can consult the properties of the nutritional accessories of our products In the following link.

Their 2 consecutive years, awarded the "Prize for Best MarcA ", and the hundreds of positive reviews of customers support the excellent quality of their products. 

In Kit Cat we dedicate ourselves only to the elaboration of natural products for cats. All recipes are made with top quality ingredients and subject to very strict controls to ensure that the product that reaches our consumers complies with optimal quality standards for cat feeding.

Our products are indicated to All types of cats, from 2 months of age, are sterilized or not.

All recipes are made from noble parts and are low in calories. In addition, by not carrying by products or other derivatives that can be harmful to the cat digestive system are easily digestible.

We recommend that in case your cat has a concrete medical pathology, you consult your veterinarian which of our products can better adapt to their diet.

In the different descriptions of our products at Kitcat.es you will find all the specifications and components of our products.

If you have a very specific question, do not hesitate to contact us on email info@kitcat.es

Our wet food cans are made to complement your cat's feeding, so mixing your diet with dry feed and our wet food cans is the perfect way to get your cat to have a complete and beneficial diet for its development.

We recommend introducing wet food in your cat's diet progressively so that your cat's digestive system adapts and has a much more satisfactory experience with our natural products made exclusively for cats.

The wet food of Kit Cat is suitable for all cats, for intolerant and delicate, since it does not carry by products or any type of cereal.

All ingredients are in sheets, so you'll see what your cat really eats. For example, shrimp and anchovies are whole. 

Our cans are very low in calories, ideal for sterilized or overweight cats. They also hydrate the cat to avoid the risk of renal calculations and urinary tract infections.

Kit cat is one of the few brands that incorporates prebiotic, achieving a more active intestinal flora and improving its immunity.

It also has vitamin E, Omega 3 and 6 and bullfighting, providing an extra benefit to the general well -being of the cat.

All wet food and humid snacks help cats to have the most hydrated kidneys so that they do not have to make so much effort. The more moisture per day they can have, much better. We recommend that cats with renal failure have a diet -based diet. Not all food can be wet with our products, both wet food cans and snacks, since kit feed is not a complete food, it is a complementary food, for this reason we recommend complementing its feed with feed so that you have all the necessary vitamins and minerals.

Our wet food does not carry cereal, cereals are not recommended if the cat does not drink much water because they absorb it. In addition, we do not incorporate salt or phosphorus and are in gelatin. 

You can also complement your diet with liquid snacks that have a high percentage in moisture. Our Pur Puree snacks and milk have more than 87% in moisture, ideal to give it a snack or at any time.

If you choose the Pur Puree, we recommend the Urinary Care that has blueberry extract and helps them prevent possible infections. Milk having another taste, not without pleasure like water, you may like to hydrate. 

No product our medication can be combined with the prescription your veterinarian has given you. 

Give your cat a can or two per day and combine food with dry kit of cat to offer an optimal diet for its development.

The Purrpuree is a creamy snack and monodysis. You are giving your cat a prize while complementing your diet by giving you a hydration plus since it contains more than 80% moisture.

It is a snack Great to foster and create a special link With your cat. You will love to see how it reacts to its flavor!

Very versatile, suitable for manipulating the cat during reviews In the veterinarian or To calm it and entertain it During trips by car, visits at home ...

It is also a Functional Snack which prevents possible common ailments in cats such as hair balls, urinary infections, dandruff or itching, joint pain ...

It is a super premium snack that carries Vitamin E and Taurine added To ensure that you have optimal levels every day.

This uncommon snack is designed so that cats do not lose the instinct hunter to tear the dam, thus encouraging chewing.

Being cooked in your juice and subsequently packaged are an extra contribution of hydration since they maintain a high percentage of moisture.

The Fillet Fresh are Apt for all cats since they carry neither by -products or any type of cereal.

Are available in 6 varieties: 3 chicken and 3 fish, to adapt to all tastes. They are a complementary snack to their usual diet 100% natural.

All fillets have been previously washed, boneless and cooked.

Are low in calories, ideals for cats sterilized or overweight.

Lyophilized snacks are 100% healthy given that They do not carry cereals or by -products, only pure protein. Being A single protein They are ideal for those cats with some allergy or food intolerance.

The 8 varieties of freezeebites are Suitable for cats of all ages since, not having almost moisture, They shred very easily. For this reason they are suitable for both puppies and senior cats with the most sensitive teeth.

Thanks to lyophilization method, these snacks keep the whole smell, flavor and The nutrients And that makes them close more attention to cats. That is why they are recommended to Open the appetite, use like Topping at food to offer them different textures. They are also an indispensable ally for camouflage medication, train, or simply help foster and reinforce the special link with the cat.

1. Mix your current sand with 1/3 of Soyaclump.
2. Every time you remove 1 waste shovel, fill it with 1 Soyaclump.
3. When the arenero has more Soyaclump that ancient sand your cat will be ready to take the step.

IMPORTANT: If you have more than 1 arenero you must do the same in all of them.

Be patient! Some cats take a little more time to get used to changes 

Usually, a Soyaclump sack is designed to last 30 days in a home with a single cat. However, this will depend on the size of the sandbox as well as the number of cats that use it.

The mode of use is clump soy is as follows:

1. Fill the sandbox with 2 clump soy bags, to have enough thickness. In this way, the pellets will agglomerate perfectly and the product will not be wasted.
2. These two bags have a duration of two months.
3. As you remove the agglomerated balls you can fill with a third auxiliary bag.
4. Each bag that is adding will extend the duration for one month per bag.

If on the contrary you only fill in the arenero with 1 bag, the pellets will not be able to agglomerate correctly, the liquid will be removed throughout the base of the sandbox and the product will be won. This will imply that the bag only lasts for 1 week. 

We recommend filling the sandbox with 2 bags to get the right 5-7cm sand.

Not carrying chemicals does not represent a serious problem for your health since it dissolves in your stomach.

All varieties are 100% natural, without chemicals. The "colors" are achieved with food dye and the "aromas" are flavoring.

Anyway, even if it is not dangerous, it is not advisable that they ingest it. If you have doubts about the amount you have been able to consume your veterinarian.

Soyaclump is a 99.9% free bed suspension dust. That does not mean that it does not produce dust but that it does not rise since, as the sand is used, it accumulates at the bottom of the sandbox. 

In this way, not being in the air, it is much safer for your cat since it does not breathe it. 

Anyway, if your cat suffers from a specific disease it is essential to consult the compatibility of Soyaclump with your veterinarian. 

Soyaclump is disposable by the toilet In small quantities as long as your locality regulations allow it. 

Remember to wait a few seconds for lumps to fall apart before pulling the chain and uses an amount of water according to waste size. 

From cat cat, however, We advise throwing waste in organic garbage. 

No, all Soyaclump varieties are 100% natural. 

The colors and aromas are achieved through essences and coloring food quality.